This Privacy Policy explains how Murska Blooms processes personal data in connection with its florist workshop services, including wedding bouquets, event decoration, consultations, bookings, delivery, and related website use.
Data handling overview
We may process identification and contact details, event and order information, communication content, appointment details, payment-related records, delivery and setup instructions, and technical data such as device and usage information. Where relevant, we also process preferences shared for floral design, colour palette, seasonal substitutions, and event coordination.
We collect data directly from you when you submit an inquiry, request a consultation, place an order, confirm a booking, or communicate with us by phone or form. We also receive information from payment, delivery, and website systems that support order handling, appointment management, and site security.
We may use session cookies, persistent cookies, and similar technologies. These may support basic site operation, remember preferences, help understand how the site is used, and assist with form and appointment functions. We do not use cookies to collect more data than is needed for these purposes.
You may limit or delete cookies through your browser settings. Some cookies are necessary for the site to function, while others support analytics or preference handling. If you disable certain cookies, parts of the site may not work as intended.
Under GDPR, we process personal data only where we have a lawful basis, such as performance of a contract, steps taken before entering into a contract, compliance with legal obligations, legitimate interests, or consent where required. We apply data minimisation and limit processing to the purposes described in this policy.
Where GDPR applies, you may have rights to access, rectify, erase, restrict, object to processing, and receive a copy of your data in a portable form. You may also withdraw consent where processing relies on consent. Some requests may be limited by legal retention duties or other lawful grounds.
We use personal data to respond to inquiries, arrange consultations, prepare quotes, confirm deposits and dates, manage final details, deliver and set up floral arrangements, process payments, maintain records, operate and secure the website, and meet legal or accounting obligations. We may also use limited data to improve communication and service coordination.
We may share personal data with service providers that support website hosting, communication handling, appointment administration, payment processing, delivery coordination, and similar operational functions. These recipients may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, establish or defend legal claims, or protect the rights, property, or safety of our business, customers, or others. Any such disclosure is limited to what is reasonably necessary.
Depending on your location and the processing involved, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, and request restriction or portability where applicable. You may also raise concerns with the competent supervisory authority if you believe your rights have been affected.
To protect privacy, we may ask for information needed to verify your identity and understand your request. We will respond within the period required by applicable law and may explain any lawful reason for refusing or limiting a request.
We keep personal data only for as long as needed for the purpose for which it was collected, including booking administration, service delivery, accounting, legal compliance, and recordkeeping. When data is no longer needed, we delete it or anonymise it where appropriate.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The date of the latest revision should be reviewed periodically.
